Privacy Policy

General Information

Nagae Line S.L., NIF ESB88479480, registered in the Mercantile Registry of the province of Madrid, Volume 38355, folio 150, section 8ª, page M-682405, inscription 1ª. Address: Santiago Bernabéu, 10 28036, Madrid, Spain. Contact e-mail: hola@siilostomy.com

Personal Data

In accordance with the provisions of the LOPD and its implementing regulations, NAGAE LINE S.L. informs users that the data they provide through the Web Site will be incorporated into an automated file duly registered with the Spanish Data Protection Agency, for which NAGAE LINE S.L. is responsible. These personal data may also be processed for the purpose of generating user profiles and sending them, by electronic, postal and telephone means (including alerts by SMS, or other similar means of messaging) personalized commercial information that may be of interest to them about products or services related to those offered by NAGAE LINE S.L. provided that they have previously given their consent, as well as participating in satisfaction surveys.

The personal data collected through the Web site will not be the object of cession to any third party, except in the specific cases in which this cession is protected by the LOPD and can only be accessed by the personnel of NAGAE LINE S.L, as well as by those third parties that provide services to NAGAE LINE S.L related to the aforementioned purposes.

The users will have to notify NAGAE LINE S.L of any modification that may occur in the data provided, being responsible in any case for the veracity and exactness of the data supplied at all times. NAGAE LINE S.L will diligently try to verify the veracity of the said data, reserving, if necessary and without prejudice to other actions which may correspond to it, the right not to register or to deregister those users who provide false or incomplete data. Said prior verification does not imply in any case the assumption by NAGAE LINE S.L. of any responsibility for the damages that could derive from the falsity or inaccuracy of the data supplied, for which the user alone will be responsible.

NAGAE LINE S.L guarantees that it has adopted the legally required levels of security for the protection of personal data, and has installed all the technical, personal and organizational means and measures within its reach to guarantee the confidentiality, integrity and quality of the information, as well as to avoid the loss, misuse, alteration, unauthorized access and theft of the personal data provided.

Please note that you can oppose the processing of your data for this purpose, by sending an email to the address: hola@siilostomy.com You can also request to UNSUBSCRIBE from commercial communications through a link that appears in each newsletter you receive. Once the cancellation of your data has been requested, they will be blocked for a period of 3 years, available only to Public Administrations, Courts and Tribunals to meet possible claims, after which, such data will be deleted.

You can exercise your rights of access, rectification, deletion, opposition, limitation of processing and data portability by sending an email to hola@siilostomy.com with your request and attach a copy of your ID or Passport.

Once we receive the documentation, we will attend to the exercise of your rights within the legally established deadlines and in case of not having obtained satisfaction in the exercise of your rights you can file a complaint to the Supervisory Authority, Spanish Data Protection Agency: www.agdp.es

User Rigths

Users may exercise their rights of access, rectification, cancellation and opposition by means of written communication addressed to: Madrid, calle Gran Vía 49, 7ª planta, C.P 28013 duly signed, accompanied by a photocopy of the DNI and with the reference “Protección de datos personales”, as well as by means of the email available on the Website.

Third Parties

In the case of links to third party sites, the user will be governed by the Terms of Use and Privacy Policy of the new web site, accepting that NAGAE LINE S.L. will not be responsible nor have any legal obligation for the use of such sites.

If you accept measurement and advertising cookies, we share conversion data with Meta and Google — for example, that you added a product to your cart, started checkout or completed a purchase — together with identifiers protected by hashing, such as your email or phone number. We use this to understand which ads work and to improve our website. If you reject them, we do not share this data. You can change your choice at any time under “Cookie preferences”.

In addition, to understand how our shop works, we measure visits and the channel each order comes from (for example Google, Meta, email or direct) internally and in aggregate. This data is for internal use only, is not shared with third parties for advertising, and is processed on the basis of our legitimate interest. You can object by writing to the contact address in this policy.

Modifications to the terms of use and privacy

NAGAE LINE S.L. reserves the right to modify its Terms of Use and Privacy Policy whenever it deems appropriate. The user is obliged to review the content of these Terms of Use and Privacy Policy, since the same ones can be modified without previous notice. Likewise, you understand and accept each and every one of the clauses contained in this document. It is the sole responsibility of the user to review the aforementioned terms.

Privacy and Data Handling Policies for SIIL Ostomy

Collection of Data

We may collect data to enhance your experience and provide better services. This includes:

Service Usage Data: Information on how you interact with our services, such as access logs, usage metrics, and performance data.

Customer Data: Information you provide to us, including account details, transaction history, and communication records.

Processing of Data

The data we collect is processed to:

Service Delivery: Ensure the efficient operation of our services, including order processing, customer support, and service improvements.

Performance Analysis: Monitor and analyze service usage to optimize performance and user experience.

Security and Compliance: Detect and prevent fraudulent activities, comply with legal obligations, and maintain the security of our services.

Processing involves organizing, analyzing, and interpreting data to draw meaningful insights, ensuring compliance with industry standards and best practices.

Storage of Data

We securely store data using appropriate technical and organizational measures. Our data storage practices include:

Encryption: Data is encrypted both in transit and at rest using robust encryption protocols.

Access Controls: We implement strict access controls to ensure that only authorized personnel can access sensitive data.

Data Retention: We retain data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Use of Data

We use the data for various purposes, including:

Service Enhancement: Improve and personalize our services based on user interactions and feedback.

Operational Efficiency: Streamline operations and enhance service delivery by analyzing usage patterns and performance metrics.

Security Measures: Implement security protocols to protect data integrity and prevent unauthorized access.

Our practices ensure compliance with acceptable use policies and industry standards, ensuring responsible and ethical data handling.

Sharing of Data

We may share data under the following circumstances:

Service Providers: We collaborate with third-party service providers who assist in service delivery, analytics, and security. These providers are contractually obligated to protect your information and use it only for specified purposes, in line with best practices.

Legal Requirements: We may disclose data if required by law or in response to legal requests, ensuring compliance with legal obligations and best practices.

Disposal of Data

We retain data only as long as necessary for the purposes outlined in this policy or as required by law. When the data is no longer needed, we securely delete or anonymize it, following industry best practices for data disposal to ensure your privacy is protected.